Terms & Conditions

Updated: October 2021

Licensing Terms

These Terms of Use govern your use of our website, www.pulsenotes.com, (the “Website”) and your relationship with Pulsenotes Limited (“we”, “us” or “Pulsenotes”). Please read these terms carefully as they affect your rights and liabilities under the law.

The Website and any other services provided by us via any technology or media shall together be referred to as the “Service”. If you do not agree to these Terms of Use, please do not register as a member or use the Service.

Please also see our Privacy and Data Protection Policy for information about how we collect and use your personal data.


1.1 – This Service provides revision assistance for undergraduate medical students in the form of high-quality video lectures, comprehensive revision notes and assessments.

1.2 – These terms will apply to all users (“you”) of the Service.

1.3 – By using the Service, you agree to be bound by these Terms of Use.

1.4 – You are responsible for ensuring that all persons who use the Service through your mobile device or internet connection are aware of these Terms of Use, and that they comply with them.

1.5 – Please note that these Terms of Use may be amended from time to time. Notification of any changes will be made by us posting new terms onto the Service. In continuing to use the Service you confirm that you accept the then current Terms of Use in full at the time you use the Service. If you do not accept the amended Terms of Use then you must cancel your registration or subscription and the previous terms will continue to apply pending termination.

2. About us

2.1 – We are Pulsenotes Limited, a company registered in England and Wales Our company registration number is 08670046 and our registered office is at The White House, High Street, Dereham, Norfolk, NR19 1DR.

2.2 – You can contact us at our registered office, by email at hello@pulsenotes.com.

3. Registration

3.1 – You can view revision notes without registration as member, however in order to view video lectures or participate in assessments you must register to use the Service.

3.2 – There are two levels of membership: “Free Member” and “Premium Member”. If you register as a Free Member you will have access to revision notes. If you register as a Premium Member you will have access to all revision notes, lecture videos, assessments and other premium content that we may make available from time to time.

3.3 – When you register as a member we will ask that you provide certain personal information including but not limited to your name, email address, postal address, university and, if you registering as a Premium Member, your payment details. Any personal information you provide to us with will be handled in accordance with our Privacy and Data Protection Policy.

3.4 – On registration you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting hello@pulsenotes.com immediately.

3.5 – If we have reason to believe that there is likely to be a breach of security or misuse of the Service through your account by means of the use of your password or otherwise we may require you to change your password or we may suspend your account. Until we are satisfied that your account is secure, you may not be able to access the Service.

3.6 – You agree that all personal information that you supply to us will be accurate, complete and kept up to date at all times. We may use the information provided to us to contact you.

4. Premium Membership - Fees and Payment

4.1 – If you register as a Free Member you may use the Service free of charge.

4.2 – If you register as a Premium Member you will be required to pay a monthly fee (the “Monthly Fee”) in respect of each monthly membership period (each an “Monthly Membership Period”).

4.3 – The first Monthly Membership Period shall commence on the date we confirm acceptance of your membership request and shall continue for 1 calendar month thereafter.

4.4 – At the end of any Monthly Membership Period your membership will automatically renew for one calendar month and a new Monthly Membership Period shall commence and the Monthly Fee shall fall due, unless you notify us beforehand that you wish to cancel in accordance with clause 4.2 below and you hereby authorise us to take the requisite fee via your nominated payment method.

4.5 – If payment is not received in respect of any Monthly Membership Period (for whatever reason) we may suspend your access to the Premium Member features. You will still have access, however, as a Free Member.

4.6 – We may increase the Monthly Fee from time to time, however, we shall notify you not less that 30 days in advance of any such increase, and any increase shall apply only from the renewal of the next Monthly Membership Period.

5. Premium Membership - Cancellation

5.1 – You have a legal right to change your mind (without giving a reason) within 14 days of purchasing a Premium Membership and receive a refund. This will not apply if you have already started streaming video or have accessed any assessments.

5.2 – You can cancel your membership at any time by:

Online: You can access the ‘Your profile’ section of the website (click on your name on the top toolbar) and select ‘Manage Subscription’

Email: If you are having difficulties please email us at hello@pulsenotes.com. Please provide your name, details of the order and email address.

5.3 – Subject to clause 4.1, if you cancel your Premium Membership you will not be entitled any refund of the Monthly Fee in respect of any unused portion of the Monthly Membership Period and you will continue to be allowed to access the Premium Member features until the end of your current Monthly Membership Period.

6. Licence

6.1 – We hereby grant you, solely for your own personal use, a limited, non-exclusive, non-transferable license to access our Service and: access video and audio content (subject to your level of membership) on a streaming only basis; access online assessments (subject to your level of membership); and access, search, view, copy and print out written content.

6.2 – You are not permitted to share any of the content licensed under these terms with any other individuals.

6.3 – Except for the foregoing limited license, no right, title or interest shall be transferred to you.

7. Viruses, hacking and other offences

7.1 – You agree not to upload any files or post, distribute publish any files on the Service that contain viruses, corrupted files, or malicious code or any other similar software or programs that may damage the operation of another’s computer.

7.2 – You must not misuse the Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access the Service, the server on which the Service is stored or any server, computer or database connected to the Service. You must not attack the Service via a denial-of-service attack or a distributed denial-of service attack.

7.3 – By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your membership and right to use the Service will cease immediately.

7.4 – We will not be liable for any loss or damage caused by viruses, a distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Service or to your downloading of any material posted on it, or on any website linked to it.

8. Availability

8.1 – Although we aim to offer you the best service possible, we make no promise that the Service will meet your requirements. We cannot guarantee that the Service will be fault-free. If a fault occurs with the Service you should report it to hello@pulsenotes.com and we will attempt to correct the fault as soon as we reasonably can.

8.2 – Your access to the Service may be occasionally restricted or interrupted to allow for repairs, maintenance or the introduction of new facilities or services or because we are unable to offer the Service for reasons beyond our control (such as a denial of service attack). In this event we will attempt to restore the service as soon as we reasonably can. Any such restrictions or interruptions shall not constitute a breach by us of these terms.

9. Our Liability

9.1 – Nothing in the agreement excludes our liability: death or personal injury; fraud or fraudulent misrepresentation.

9.2 – Subject to clause 8.1: we only supply the Service for domestic and private use, and not for use in any commercial or medical context and we shall not be liable for any losses arising out of non-permitted use; our total aggregate liability arising in connection with our performance of this agreement shall be limited to greater of (i) £250 or (ii) three time the price paid for the Services during the 12 months preceding the date on which the claim arose.

9.3 – The Service is provided as a study and revision aid and is not intended to be a substitute for a formal medical education. We are not engaged in rendering medical advice. The information offered through the Service does not constitute medical advice, nor should it be used to diagnose, treat, cure or prevent any medical condition.

9.4 – We will assume no liability to any person or entity with respect to any loss or damage related directly or indirectly to any information provided through the Service (including any action or inaction taken or not taken as a result of such information).

10. Termination

10.1 – We may terminate your membership without notice if you are in material breach of any the terms of this agreement.

11. Data Protection Policy

11.1 – We request that all personal information that you provide is accurate, current and complete.

11.2 – Any information which is collected using the Service including sensitive and personal information will be held by us in accordance with our Privacy and Data Protection Policy. You are responsible for ensuring that the user has given the appropriate consents.

11.3 – All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these terms you give your consent to receive communications from us by email and you agree that all agreements, notices, disclosures and other communications that we provide to you by email satisfy any legal requirement that such communications be in writing.

11.4 – Any personal information that you provide to us in using the Service or as a member will be handled in accordance with our Privacy and Data Protection Policy which can be seen here.

12. Intellectual Property

12.1 – The format and content of the Service is protected by United Kingdom and international copyright and we reserve all rights in relation to our copyright whether owned or licensed to us and all rights are reserved to any of our registered and unregistered trademarks (whether owned or licensed to us) which appear on the Service.

12.2 – This Service or any portion of this Service (including images unless otherwise credited) may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not systematically extract and/or re-utilise parts of the contents of the Site without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Service without our express written consent.

13. International Use

13.1 – You shall comply with all foreign and local laws and regulations which apply to your use of our Service.

14. General

14.1 – These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

14.2 – If you breach these Terms of Use and we decide to take no action or neglect to do so, then we will still be entitled to take action and enforce our rights and remedies for any other breach.

14.3 – We will not be responsible for any breach of these Terms of Use caused by circumstances beyond our reasonable control.

14.4 – We may make changes to the format of the Service at any time without notice.

Have a question?

If you have any questions about our Terms & Conditions, please don’t hesitate to contact us.

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